Utility Billing

The Utility Billing Department hours are:

Monday, Tuesday, Thursday, and Friday: 8am - 5pm
Wednesday: 8am - 4pm

The Customer Service division of the Finance Department provides utility billing services for the residents and business owners of Holly Hill for their water, sewer, storm water, solid waste and recycling services (Monthly billing and collections of over 6,000 utility accounts).

How We Bill:

The City of Holly Hill bills water consumption by each thousand (1000) gallons. 

Example; if you were to use 800 gallons in a single billing cycle, you would be billed for zero (0) usage. All base and trash charges would still apply. That 800 gallons would then roll over onto your next billing cycle. If you use 700 gallons that next cycle, together that would be 1500 gallons, we then charge you for 1000 gallons of usage, and that 500 rolls onto the next billing cycle. 

Beginning June 8, 2026, the City of Holly Hill will implement a cash rounding policy for cash payments due to the anticipated shortage of pennies following the discontinuation of penny production by the U.S. Treasury. This policy applies only to cash transactions; payments made by check, credit card, debit card, ACH, or other electronic methods will continue to be processed for the exact amount due. Under the policy, only the final change amount will be rounded to the nearest nickel ($0.05). For utility and other recurring accounts, any small rounding differences will be applied as a credit or charge on the customer's next bill. The City encourages customers paying with cash to provide exact change whenever possible.
 

Making Payments

If you need to make a payment for either your utilities or accounts receivable, please click the link below. Instructions on how to set up an online account are at the bottom of this page. 

MAKE PAYMENT HERE

Past Due Accounts:

If your service has been disconnected due to non-payment or you are paying on your account due to a returned check, please call the Customer Service line at 386-248-9432 prior to making any payments online as there may be additional charges on your account. If the Past Due balance remains unpaid, the account is considered delinquent and will be subject to a $30 delinquent account fee. Any account that has become delinquent is subject to disconnection. Water service does not need to be physically turned off to be charged the delinquent fee.

Payments made on this website will be posted to your account on the next business day. 

Payment Options & Locations

1. In office: 1065 Ridgewood Ave
   1. Cash
   2. Card: 3% fee applies with all card types
   3. Check/Cashiers Check/Money Order
2. Night box: 1065 Ridgewood Out front of City Hall
   1. Check/Cashiers Check/Money Order Only: Please note, this box is checked only once a day at 8am. If payment is placed in the box after 8 am on the due date it will be considered late and a late fee will be assessed.  
3. Mail: 1065 Ridgewood OR PO Box 250699 Holly Hill FL 32125
   1. Check/Cashiers Check/Money Order Only: Please allow at least 14 days for us to receive payments. We do process mail payments twice a day.
4. Amscot:
   1. Electronic Payments can be made at the N Nova location only
   2. Purchase Money Orders
5. Online: Create profile or Guest options
   1. Card: 3% fee applies with all card types
   2. E-check
6. Automated Phone system: 833.743.9227
   1. Card only: 3% fee applies to all card types